All your orders are taken through the website, you can add the product you want to buy to the basket, enter your information, and place an order by making the payment.
There is a file upload right above the add to cart section on the product page, the appropriate files you can upload from here will reach us at the time of order, but if you cannot upload the file or have any other problems, you can place the order without uploading the file. Once your order is placed in our system, the design department will receive the file from you somehow.
If your order requires a design, a representative from the design department will call you for the design within 1 working day and after you receive your design approval, your order will enter the production process.
Production time varies according to the type of product, this process is approximately 1 working day for ready stock products in the display group, 2 working days for the flag group, 3 working days for the pontoon group, 4 working days for the gazebo group, and 10 calendar days for the cloth bag group.
Cargo time depends on the courier company, it has no connection with our company.
Yes, we do the design of your product free of charge after your order is placed in our system.
No, the production process for printed products will not start without your approval.
Letters, words, etc. in ready-made designs. errors are not checked. Minor corrections are made just to go to press. The errors, if any, of the ready-made graphics belong to the sender.
In the graphic works made by us, the print is made after the final approval, please carefully examine the image from all angles in the approval file sent to you.
Since our fabric products are printed on the fabric, there may be a 10-15% tone difference depending on the products printed on the paper and the colors that appear on the screen.
Unfortunately, the answer to this question is no, because thousands of people a day want endless designs. Since we do free graphic work, we only work graphically for our customers who place an order.
Our graphic department is one of the best people in the field, but if you are a picky person, you can cancel your order if you do not approve.
Yes, the invoice of all orders you receive from our company is sent affixed on one of the product packages.
Production or printing preparation process starts immediately after your order reaches us, if your order has not entered the printing or production program, you can cancel your order without paying any fee. It is not possible to cancel the printing production process of the products that are specially produced, printed and cannot be sold to someone else.
The product cannot be returned for printed, tailor-made products and products that cannot be sold to others. Standard, non-personalized, unprinted, salable products can be returned by paying the shipping fee.
Yes, you can receive your order from Asbayrak stores in Istanbul – Kadıköy, İzmir – Konak and İzmir – Gaziemir.
When ordering, the features, photos and necessary information of the products are on the product page, be careful when ordering, you can still make an exchange if you have placed a wrong order. If you still do not want the product to be sold to someone else, if it has not lost its quality and if you are sending it by courier, send the product by paying the shipping fee in advance. After the product reaches us, the quality is checked and returned according to its condition.
We do not have such a service, you can have your designs made after ordering, or you can send us the designs you have prepared before when you place an order.